FAQS

Once we have ascertained all your needs and you have agreed on the bespoke quote, we will send you an invoice via email. We require a 50% non refundable deposit to book in your date, and the remaining balance to be paid 7 days before the event.

Any changes to the event status will incur a £99.00 charge if  they occur less than 48 hours prior to the event date.

Any work  undertaken for training and consultancy requires a payment of 50% of a total Invoice + Admin fee. (Non refundable ) if a cancellation or postponement of an agreed date occurs.

If any agreed payment plan for an event is not adhered to, the full outstanding balance will become payable immediately. Failure to make full payment will result in cancellation of the booking and forfeiture of any initial deposit paid.

Booking Amendments and Date Changes

Once a booking has been confirmed, any request to change the event date is subject to availability and is not guaranteed.

An administration fee of £99.00 will apply to all approved date changes. This fee covers the administrative work involved in amending the booking, updating documentation, and reserving the new event date.

The administration fee must be paid before the amended booking is confirmed. Any payments already made will be transferred to the new date where applicable. If the requested date is unavailable, the original booking and cancellation terms will remain in effect.

Only one date change is permitted per booking and any new date must take place within 12 months of the original booking.

The Twist and Shout Bartenders reserve the right to give you and your guests Rock Star service!

Yes, we supply the glasses for your event at a very low cost. Broken Glassware at your event is charged at £2.50 per glass